If you are not completely satisfied with your purchase, you may return it for a refund. You must e-mail within 7 calendar days from the date of receipt for a return authorization number and the proper address to return the product.

All products must be returned in "as-new" condition. Any items returned without all packing material and accessories will be assessed a 25 % re-stocking fee. Items that show wear and tear will not be accepted for refund.

You will be responsible for the return shipping fees as well as the actual fees paid out to ship the order to you. There will be a 10% re-stocking fee on all refunded orders.

In the return package, please include billing name, date of purchase, and Return Authorization number along with a brief reason for the return.

E-mail: returns@orientlane.com

Exchange Return Policy

If you wish to exchange your purchase, you must  e-mail within 7 calendar days from the date of receipt to arrange the exchange.

All merchandise must be returned in its original package with all accessories and paperwork that may have accompanied the original shipment.

We reserve the right to pro-rate any damaged products or products not returned in as-new condition. Your satisfaction is very important to us and we promise to do our best to insure such.

Please contact OrientLane by e-mail to receive a "Return Authorization" number before you ship the product back to us.

E-Mail: returns@orientlane.com

Defective Return Policy

Defective merchandise may be returned for exchange within 7 calendar days of receipt.  Before you return product please contact us via e-mail with your request return and a brief statement as to the defect or problem.

E-mail: returns@orientlane.com

Your product will be replaced for a new product and we will arrange for shipping of the product at our expense, within the 7 calendar days time period. We will pay the return shipping back to you on the replacement item.

By placing an order with OrientLane.com, you acknowledge acceptance of the above policies.